• Network Participation & Plan Information
  • Technical Support
  • Pharmacy
<   Back

Network Participation & Plan Information

Contact our provider service line with your questions about:

  • Our plan (Shared Health Dual Plus)
  • Enrollment paperwork and status
  • Fee schedules
  • Contracts and effective dates
  • Acceptance letters
  • Electronic billing
  • EFT or ERA
  • Demographic changes (non-par)
  • Returned mail or checks
  • Documents and forms

Phone

1-877-258-3002 1-877-258-3002

You can call us from 8 a.m.–5 p.m. CT (Monday–Friday). If you call outside of these hours or on a holiday, just leave a message on our automated phone system, and we’ll get back to you the next business day.


Email

<   Back

Technical support

Contact our technical support team with your eBusiness questions.

Phone

1-800-698-3287 1-800-698-3287
8 a.m.–5 p.m. CT (Monday–Friday)


Email

<   Back

Pharmacy

Call the Provider Service line with your pharmacy and prescription-related questions.


Phone

1-877-258-30021-877-258-3002

You can call us from 8 a.m. to 5 p.m. CT, 7 days a week. If you call outside of these hours or on a holiday, just leave a message on our automated phone system, and we’ll get back to you the next business day.