Website Privacy Policy
Dated: October 1, 2020
Through SharedHealthMS.com (the “Website”), Shared Health Mississippi, Inc. (“SH-MS” or “we”) receives and maintains certain information regarding our subscribers, members, and guests. The information we collect from the Website depends in part on what you do when you visit or transact business on the Website. SH-MS respects the privacy of every individual who visits our Website. Therefore, we would like to define the types of information we receive and describe how it is maintained and protected in this Privacy Policy.
This Policy refers only to the information collected and maintained from the Website. This Privacy Policy supplements and is incorporated into our User Agreement, which, together with this Privacy Policy, govern your use of the Website. By using this Website, you confirm your consent and agreement to the User Agreement, including the Privacy Policy.
Information We Collect and How We Use It – We collect identifiable and non-identifiable information from you when you provide it to us, automatically as you navigate the Website, and from third-party service providers. In an attempt to improve on the features offered on the Website, we may ask users to complete non-mandatory questionnaires and surveys through the Website, and the information you submit will be treated in accordance with this Privacy Policy.
Guests – Users of our Website often visit solely to obtain general information about SH-MS’s operations and services. If you visit our Website to read or download information, you use the Website as a guest. If you are a guest, we collect and store only the following information about you: the name of the domain from which you access the Internet, the date and time you accessed the Website, your browser type, your operating system type, some of your software versions affecting Website performance and the Internet address of the website from which you linked directly to our Website. We use this information to measure the number of visitors to the different sections of our Website and to help us make our site more useful to visitors.
Registration – Physicians, brokers, and users who have health insurance coverage with SH-MS may be permitted to register to access a secured portion of our Website to conduct certain transactions. To register, SH-MS may ask for personal information (such as date of birth, social security number, name, address with zip code, telephone number, and email address) to verify appropriate your identity. You will be able to sign on and create a unique user name and password. We may also have access to your user name. If you sign up for these services, you will receive a written notification by mail, and if you did not register to access the services available on our Website, please contact SH-MS immediately by one of the methods on our Contact Us page.
In addition to the ways we’ve identified above, we use the information we have about you to facilitate the provision of services to you, improve our products and services, and for our own research. We may incorporate information you submit through the Website with our other records we have about you. In that case, it may be subject to state and federal laws about privacy. Contact us for more information.
Sharing Your Information – We do not sell your personal information for commercial purposes. We may share your information with third-party service providers that help us run the Website or that work with us to facilitate the products and services we offer. We may share your information to monitor or improve our Website or products and services. We may share statistical data relating to the Website or non-identifiable, anonymized information for other reasons. For example, we may share this with current and prospective investors or with our contractors, brokers, and providers for marketing purposes and the improvement and promotion of our Website.
We may also share information with third parties in limited circumstances, such as to comply with legal processes, to cooperate with law enforcement, to prevent fraud or imminent harm, to protect the security of our network and services, when we believe your actions violate our User Agreement, in the event we are transferred or sold to another entity as a result of a corporate sale, merger, consolidation, asset sale, or in the unlikely event of bankruptcy.
Use and Disclosure of Protected Health Information – Some of the information you submit through the Website may be considered Protected Health Information (as defined by the Health Insurance Portability and Accountability Act of 1996 and its regulations (“HIPAA”)). We use, disclose, and protect this information in compliance with HIPAA and other state and federal laws or regulations (“Privacy Laws”). Ask us for more information on this or refer to our Notice of Privacy Practices. If the Privacy Laws conflict with this Privacy Policy, we follow the Privacy Laws.
Security – When you register or log-in with us, personal information is protected with encryption software that meets or exceeds industry standards, both when sent (i.e., in transit) and when stored (i.e., at rest). While on a secure page, such as the login page, the lock icon on the bottom of web browsers such as Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when you are just “surfing.”
Third Parties – Your information may be held by third parties or we may link to other sites or applications not affiliated, owned, or controlled by us. Further, we may use products and services of third parties, for which the disclosure of your information is necessary, to help us better provide our services to you. We expressly disclaim any and all liability for the actions of third parties. The privacy practices of any third parties are outside the scope of this Privacy Policy and their use or disclosure of your information (including your personal information) will be governed by their own privacy practices or policies. We encourage you to review the privacy practices or policies of those third parties.
Users Under 13 Years of Age – SH-MS often covers minor dependents through their parent or legal guardian’s health insurance policy. The Website is intended for general audiences and is not directed to children under 13 years old. Children under the age of 13 can access our site only as guests and we do not intentionally collect personal information from users under 13. If you become aware that your child has used this Website, and we may have personal information about a user under 13 from this Website, please contact us using one of the methods on our Contact Us page so we may delete the information.
Email – Many of our users want to receive information such as new product offerings, health education, and newsletters via email. If you give us your email address through the Website, we may provide this type of information electronically. SH-MS will also utilize email to perform surveys and/or gather other general information. Users that do not want to receive electronic information or surveys may opt-out using one of the methods set out in this Privacy Policy.
Information you provide to us on the Contact Us form through the Website is secure. Email via the Internet may not be secure. If you send email to us directly and do not use the Contact Us form, please do not include any sensitive information or health or claim-related information in your email correspondence. This includes Medicare numbers, Social Security numbers, personal medical information, or other confidential information. If you have a question about a specific claim, please call or write to our office.
Cookies – Cookies are small bits of electronic information that a website or application sends to your browser and are stored on your hard drive. We use cookies to identify users, keep the Website secure, and improve the Website’s performance. Cookies are not required to browse our Website and may be disabled or deleted. Third parties may employ cookies on the Website in order to better perform their services. We have no control over third-party cookies, and therefore, disclaim any and all liability related to third-party cookies.
Personal Data Protection – SH-MS is committed to keeping your data safe from unauthorized access. You can help keep your personal information protected. SH-MS will never make unsolicited phone calls or send emails asking members to provide, update, or verify personal information, such as address, member IDs, Social Security numbers or other confidential information. If you receive a phone call or an email from a purported SH-MS representative asking for this information, please contact us at 1-844-474-6477 to report this incident.
Personal Data Protection – SH-MS is committed to keeping your data safe from unauthorized access. You can help keep your personal information protected. SH-MS will never make unsolicited phone calls or send emails asking members to provide, update, or verify personal information, such as address, member IDs, Social Security numbers or other confidential information. If you receive a phone call or an email from a purported SH-MS representative asking for this information, please contact us at 1-844-474-6477 to report this incident.
There are additional steps that you can take to protect all your personal information including: (1) create difficult passwords for online access to your bank, bill payment and other web-based services, including Shared Health Access, (2) never share your passwords with anyone, (3) use caution when opening unsolicited emails and attachments, as computer viruses can be passed along via email, (4) immediately report lost or stolen cards, including credit cards and member ID cards, and (5) contact the national credit reporting agencies – Trans Union, Equifax, and Experian – if you feel that your personal information has been accessed or is at risk.
Opt-Out – In some cases, SH-MS provides its members and users the opportunity to ‘‘opt-out’’ of having their information used for purposes not related to the Website. Users who wish to opt-out can do so by contacting us using one of the methods on our Contact Us page. If you decide to opt-out, that decision will be effective until you revoke it by contacting us again.
Accessing, Updating, or Deleting Your Personal Information – If you would like to access, modify, or delete your personal information collected through the Website, contact SH-MS using one of the methods on our Contact Us page. We will promptly review all such requests in accordance with applicable laws.
Changes and Updates to Privacy Policy
SH-MS may change or update this Privacy Policy at any time, and this will be reflected by the date above. Please review this policy on a regular basis to review any changes. Your continued use of the Website constitutes your agreement to this Privacy Policy and any future revisions.
Contact Information
If you have any questions or concerns about this Privacy Policy, please contact us using the Contact Us form.